IT Infra 2nd line Service Desk Employee

We are looking for a 2nd line Service Desk employee. You quickly understand the issue and patiently explain solutions. Within the IT Infra team, service takes place for installation and incident management of workstations, networks (LAN/ WAN), Wi-Fi, scanners, telephones, and printers. This is done partly in cooperation with various corporate support departments.

Here’s a glimpse of what you’ll do
• Install, configure and manage hardware and software mainly focused on printers and scanners in our warehouses
•Troubleshoot incidents, escalate where required, ensure timely resolution
•Log and monitor ServiceDesk (ServiceNow) tickets and keep users informed 
•Ensure documentation of local processes and procedures

What is required for this role
•Education level at least on MBO-4 
•At least 1-year prior experience in a similar role
•Experience providing excellent customer service in person, remotely and globally
•Some experience with networking infrastructure
•Knowledge of Windows 10+ OS 
•Basic experience with Active Directory (Users and Computers)
•Basic MS Office/365 Troubleshooting Skills
•Good analytical and problem-solving skills
•Proactive and service-oriented work attitude, hand-on mentality
•Driving license (locations in Venray and Venlo)
•Fluent English and or willing to learn) 

What do we offer
In addition to an attractive salary, we offer development opportunities, 31 days off, good pension scheme, travel allowance, vitality budget, company fitness and bicycle plan. Position is available from 32 hrs. 

Meer informatie?

Human Resources sollicitatie@flex.com

Solliciteer
Terug

Meer vacatures

HR Assistant

Wij zoeken per direct een HR Assistent die ons HR Service team komt versterken. Het HR Service team bestaat momenteel uit een HR Service Teamlead, een Payroll Specialist, een HR Assistent en een stagiaire. De reden van deze vacature is dat de HR Service Teamlead intern doorschuift.

Project Engineer

The Engineering & Project Management department provides support for various customer-oriented implementations and optimizations of logistics concepts and processes. Expansion of activities requires a next Logistics Project Engineer. You will be a member of the site Engineering team and report to the Manager Engineering & Project Management.

Project Engineer Lead

The Engineering & Project Management department provides support for various customer-oriented implementations and optimizations of logistics concepts and processes. Expansion of activities requires a Logistics Project Engineer/Lead. You will be a member of the site Engineering team and report to the Manager Engineering & Project Management.

Continuous improvement lead

The Continuous improvement Lead (CI lead) is part of the PMO & Engineering department and reports to the Business & Operations Excellence Manager. As a CI lead, you will play a crucial role in identifying, analyzing, and implementing Lean process improvements within our warehouse logistics operations. You will work closely with cross-functional teams to enhance productivity, reduce waste, and optimize our internal logistics processes.

Project Manager

The project manager is part of the Engineering & Project Management department and is responsible for leading customer-oriented warehouse and supply chain projects externally as well as internally. These projects are mainly focused on implementations of new customer requests and optimizations of existing solutions.

IT Infra 2nd line Service Desk Employee

We are looking for a 2nd line Service Desk employee. You quickly understand the issue and patiently explain solutions. Within the IT Infra team, service takes place for installation and incident management of workstations, networks (LAN/ WAN), Wi-Fi, scanners, telephones, and printers. This is done partly in cooperation with various corporate support departments.

Inkoper

Heb jij ervaring met het begeleiden van inkooptrajecten en ben jij op zoek naar een tweede of derde stap in je carriere? Streef je met je inkoopexpertise, marktkennis en creatieve onderhandelingen naar de beste prijs-kwaliteitverhouding? En ben je niet bang om budgethouders en leveranciers uit te dagen? Dan is Flex op zoek naar jou!